- Read Karthik Chakkarapani’s 15 steps to successful implementation
- Read his 10 steps to a successful adoption
Almost done.
There’s a little more to it, but here are the big takeaways:
- The tool itself doesn’t matter so much
- The goal of the strategist and leader is to reduce as many barriers as possible to entry. You do that by…
- Focus on “in the flow”, or making sure that the tools enhance and augment how people work, and…
- Become a necessary part of what people do. If you’re just another place for people to find information, you will lose.
With all that said, there are a few key elements missing:
- content matters more than you think. If some type of content already exists but is hard to access, that is a great opportunity to improving the flow, not just staying with it.
- IT requirements aside, if it’s difficult or unintuitive for people to find what they need to do their work, no search engine will fix it. Design matters.
- Your organization doesn’t necessarily need an all-encompassing system. People have lots of log ons to different personal things all the time. Sure, single-sign on helps a lot, but shouldn’t be the ultimatum.
- Your strategy for the next five years will be dramatically different in 2 years, let alone six months. The ability to adapt and integrate is so vital.